The web is a customer service medium. “Intense moderation” in a customer service medium is what “editing” was for publishing.
The Web Is a Customer Service Medium (Ftrain.com). Many fascinating thoughts in this essay by Paul Ford.
Sun 9 Jan 2011 3 notes | Posted by rocketpilot
The web is a customer service medium. “Intense moderation” in a customer service medium is what “editing” was for publishing.
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