The web is a customer service medium. “Intense moderation” in a customer service medium is what “editing” was for publishing.
The Web Is a Customer Service Medium (Ftrain.com). Many fascinating thoughts in this essay by Paul Ford.
Sun 9 Jan 2011 3 notes | Posted by rocketpilot
The web is a customer service medium. “Intense moderation” in a customer service medium is what “editing” was for publishing.
Thu 9 Dec 2010 4 notes | Posted by rocketpilot
I suspect that Googling a website rather than just typing in the address bar turns out to be a highly rational habit. Given the phishing and other unsavoury sites out there, a simple typo in a URL can be a pretty dangerous mistake.
Thu 22 Apr 2010 | Posted by rocketpilot
Found after reading a comments thread on Mezzoblue, on a topic dear to my heart.
Wed 27 Jan 2010 | Posted by rocketpilot
Derek Powazek, a designer who’s had a great deal of success moving between the web and print, on what the magic tablet thing might mean for web and print industries and business models. (via Daring Fireball).
RT @dhatfield: Be nice to your webmaster. Why you ask? Well, this is a good reason. http://www.thirdbasebrewery.com/
Do not meddle in the business arrangements of webmasters, for they are subtle and quick to type rm -f * in your htdocs/ directory.
Wed 14 Oct 2009 | Posted by rocketpilot
The requisite period of cynicism has expired and I’m now very keen to kick the tires.
Nick Caldwell is a professional web designer and unprofessional writer who thinks far too much about aesthetics, the contemporary sociopolitical condition, video games, Doctor Who, and spaceships. This is his Tumblelog.
